UnitedMasters

Hobbies & Arts • United Statesunitedmasters.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−15.0 vs. last month3.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#429of 467

Top 92% · Bottom Tier

#1 (best)#467 (worst)

#427Peer

#428Peer

#429This company

#430Peer

#431Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral2%
Negative32%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.2%

Product Quality

19.5%

Pricing

13.5%

Loyalty

11.7%

Onboarding

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 6.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 42.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

55.7%

4★

11.2%

3★

9.7%

2★

5.3%

1★

18.2%

Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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