Customereye

Nootica

Hobbies & Arts • Francenootica.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
−50.0 vs. last month3.69 ★ average rating · 482 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#440of 467
Top 94% · Bottom Tier
#1 (best)#467 (worst)
#438Peer
#439Peer
#440This company
#441Peer
#442Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 460 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.4%
Product Quality
14.1%
Customer Support
13.4%
Response Speed
13.1%
Loyalty
10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
60.2%
4
6.4%
3
2.1%
2
4.8%
1
26.6%

Based on 482 analyzed reviews. Sentiment is holding steady: 25.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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