Customereye

United Airlines

Automotive & Mobility • United Statesunited-airlines.com

Review data last updated .

Based on public reviews and response behavior.

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752 reviews over 4,651 days (about 4.9 per month). Busiest month: 10% of reviews. Languages: en 98%, de 1%, fr 1%.

Overall Score

31/100
+14.6 vs. last month2.08 ★ average rating · 752 reviews
31/100 from 752 reviews over 65 months, high confidence.

Automotive & Mobility average: score 62.0, rating 4.11 stars, reply rate 38.4%, over 2,673 ranked companies · benchmark 2 Nov 2026

Score

31.1

Industry average 62.0

30.9 below average

Rating

2.08

Industry average 4.11

2.03 below average

Reply rate

—

Industry average 38.4%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2495of 2673 ranked in Automotive & Mobility
Top 93% · Bottom Tierup 60 from last month
#1 (best)#2673 (worst)
#2493Peer
#2494Peer
#2495This company
#2496Peer
#2497Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

35% of reviews positive, 64% negative

35%
positive
  • Positive35%
  • Neutral2%
  • Negative64%

Sentiment Balance

Covering August 2026 — 78 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 56% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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