Customereye

United Airlines

Automotive & Mobilityunited-airlines.com

Review data last updated .

Based on public reviews and response behavior.

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752 reviews over 4,651 days (about 4.9 per month). Busiest month: 10% of reviews. Languages: en 98%, de 1%, fr 1%.

Overall Score

31/100
+14.6 vs. last month2.08 ★ average rating · 752 reviews
31/100 from 752 reviews over 65 months, high confidence.

Automotive & Mobility average: score 54.8, rating 4.04 stars, reply rate 31.7%, over 758 ranked companies · benchmark 16 Sept 2026

Score31.1vs 54.823.7Rating2.08vs 4.041.96Reply ratevs 31.7%

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#696of 758 ranked in Automotive & Mobility
Top 92% · Bottom Tier
#1 (best)#758 (worst)
#694Peer
#695Peer
#696This company
#697Peer
#698Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

35% of reviews positive, 64% negative

35%
positive
  • Positive35%
  • Neutral2%
  • Negative64%

Sentiment Balance

Covering August 2026 — 78 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 56% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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