Customereye

Russell Hobbs

Appliances & Home Electronicsuk.russellhobbs.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 90 days (about 68 per month). Busiest month: 36% of reviews. Languages: en 97%, de 2%, fr 1%.

Overall Score

61/100
Short observation window (90 days)
−9.6 vs. last month4.00 ★ average rating · 200 reviews
61/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Appliances & Home Electronics average: score 59.5, rating 4.02 stars, reply rate 35.3%, over 886 ranked companies · benchmark 30 Oct 2026

Score

60.5

Industry average 59.5

1.0 above average

Rating

4.00

Industry average 4.02

0.02 below average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Among ranked Appliances & Home Electronics companies

#451of 886 ranked in Appliances & Home Electronics
Top 51% · Mid Packup 296 from last month
#1 (best)#886 (worst)
#449Peer
#450Peer
#451This company
#452Peer
#453Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

58% of reviews positive, 38% negative

57%
positive
  • Positive57%
  • Neutral5%
  • Negative38%

Sentiment Balance

Covering October 2026 — 50 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 50% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
Hidden
Communication
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Response Speed
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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