Based on public reviews and response behavior.
100 reviews over 21 days (about 145 per month). Busiest month: 99% of reviews — one month dominates this sample. Languages: en 95%, unknown 5%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
53.4
Industry average 63.2
9.8 below average
Rating
4.70
Industry average 4.51
0.19 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering August 2026 — 99 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 53.4 sits in the bottom quarter of about 500 ranked Vaping & Smoking Alternatives companies (25th percentile: 54, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 6% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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