Customereye

tSmart

Tech & Electronics • United Kingdomtsmartuk.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

197 reviews over 142 days (about 42 per month). Busiest month: 23% of reviews. Languages: en 95%, es 2%, fr 1%.

Overall Score

59/100
Short observation window (142 days)
−6.9 vs. last month4.99 ★ average rating · 197 reviews
59/100 from 197 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Tech & Electronics average: score 60.9, rating 4.22 stars, reply rate 28.9%, over 1,026 ranked companies · benchmark 24 Oct 2026

Score

58.5

Industry average 60.9

2.4 below average

Rating

4.99

Industry average 4.22

0.77 above average

Reply rate

—

Industry average 28.9%

not measured

Competitive Performance Rank

Among ranked Tech & Electronics companies

#567of 1026 ranked in Tech & Electronics
Top 55% · Mid Packdown 23 from last month
#1 (best)#1026 (worst)
#565Peer
#566Peer
#567This company
#568Peer
#569Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 7% negative

91%
positive
  • Positive91%
  • Neutral2%
  • Negative7%

Sentiment Balance

Covering September 2026 — 35 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 9% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Communication
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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