Trustandwill

Legal & Compliance • UStrustandwill.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

+11.0 vs. last month4.71 ★ average rating · 608 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#6of 101

Top 6% · Top Tier

#1 (best)#101 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 18% negative

79%

positive

Positive79%
Neutral3%
Negative18%

Sentiment Balance

Covering October 2024 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 97% of reviews in this period, with 3% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 550 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

32.2%

Customer Support

14.2%

Pricing

10.4%

Loyalty

9.8%

Product Quality

9.3%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 17.8% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

84.7%

4★

8.2%

3★

3.5%

2★

0.5%

1★

3.1%

Based on 608 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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