Based on public reviews and response behavior.
154 reviews over 340 days (about 14 per month). Busiest month: 17% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
71.3
Industry average 69.7
1.6 above average
Rating
4.66
Industry average 4.44
0.22 above average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 8% negative
Covering October 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 154 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 64% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 126 mentions with a sentiment score of 89.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
