Customereye

TrimmingShop

Hobbies & Arts • United Kingdomtrimmingshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+5.0 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#97of 467
Top 21% · Top Tier
#1 (best)#467 (worst)
#95Peer
#96Peer
#97This company
#98Peer
#99Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering November 2024 — 82 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 12% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.6%
Response Speed
19.0%
Product Quality
17.5%
Customer Support
14.1%
Loyalty
7.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 34.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
91.8%
4
5.0%
3
1.5%
2
0.7%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 98.8% in the three months before that.

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