Customereye

Travel Chapter

Travel & Hospitalitytravelchapter.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 472 days (about 6.5 per month). Busiest month: 32% of reviews. Languages: en 100%.

Overall Score

79/100
+33.3 vs. last month3.78 ★ average rating · 100 reviews
79/100 from 100 reviews over 10 months, moderate confidence.

Travel & Hospitality average: score 60.7, rating 4.00 stars, reply rate 45.0%, over 478 ranked companies · benchmark 27 Sept 2026

Score

78.8

Industry average 60.7

18.1 above average

Rating

3.78

Industry average 4.00

0.22 below average

Reply rate

—

Industry average 45.0%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#71of 478 ranked in Travel & Hospitality
Top 15% · Top Tier
#1 (best)#478 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

77% of reviews positive, 23% negative

77%
positive
  • Positive77%
  • Neutral0%
  • Negative23%

Sentiment Balance

Covering August 2026 — 18 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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