Lending & Consumer Finance • United Kingdomtouchfinancial.co.uk
Review data last updated .
Based on public reviews and response behavior.
1,167 days of reviews, with a sparse monthly review flow. Busiest month: 7% of reviews. Languages: en 100%.
Lending & Consumer Finance average: score 69.0, rating 4.52 stars, reply rate 47.9%, over 1,899 ranked companies · benchmark 3 Nov 2026
Score
68.4
Industry average 69.0
0.6 below average
Rating
4.94
Industry average 4.52
0.42 above average
Reply rate
—
Industry average 47.9%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 9% negative
Covering May 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,899 ranked companies in Lending & Consumer Finance (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.170). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 58% of reviews against an industry average of 48%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
Unlock the full report — $4.99
