toob

Software & Web Services • United Kingdomtoob.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+8.0 vs. last month4.46 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#211of 363

Top 58% · Mid Pack

#1 (best)#363 (worst)

#209Peer

#210Peer

#211This company

#212Peer

#213Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering November 2024 — 157 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Product Quality

15.7%

Response Speed

12.9%

Problem Resolution

11.8%

Loyalty

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 21.9% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.2%

4★

8.1%

3★

3.3%

2★

2.2%

1★

8.1%

Based on 602 analyzed reviews. Sentiment is holding steady: 88.1% of reviews in the last three months were positive, compared with 90.3% in the three months before that.

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