Thirdfort

Software & Web Services • United Kingdomthirdfort.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−10.4 vs. last month3.12 ★ average rating · 1,464 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#123of 363

Top 34% · Upper Half

#1 (best)#363 (worst)

#121Peer

#122Peer

#123This company

#124Peer

#125Peer

Overall Customer Sentiment

Above Average

45% of reviews positive, 54% negative

45%

positive

Positive45%
Neutral1%
Negative54%

Sentiment Balance

Covering August 2026 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,461 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

22.8%

Customer Support

20.9%

Problem Resolution

11.4%

Response Speed

10.3%

Communication

10.0%

Most feedback concerns Onboarding.

The most common complaint theme is Onboarding, making up 22.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 53.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

42.3%

4★

8.5%

3★

6.1%

2★

5.5%

1★

37.6%

Based on 1,464 analyzed reviews. Sentiment is improving: 35.6% of reviews in the last three months were positive, compared with 30.0% in the three months before that.

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