Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
72% of reviews positive, 27% negative
Covering July 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Showing 775 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Problem Resolution, making up 7.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 780 analyzed reviews. Sentiment is holding steady: 9.1% of reviews in the last three months were positive, compared with 8.3% in the three months before that.
