Based on public reviews and response behavior.
200 reviews over 10 days (about 609 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
46.6
Industry average 66.1
19.5 below average
Rating
4.26
Industry average 4.45
0.19 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering September 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 2% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.184 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.6 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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