Customereye

The Knowledge Academy

Professional Certification & Skills • United Kingdomtheknowledgeacademy.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
4.49 ★ average rating · 623 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#206of 281
Top 73% · Mid Pack
#1 (best)#281 (worst)
#204Peer
#205Peer
#206This company
#207Peer
#208Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 611 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.8%
Product Quality
18.6%
Onboarding
14.7%
Loyalty
9.7%
Problem Resolution
8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • Built from a negative-review share of 15.2% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
77.4%
4
11.9%
3
1.6%
2
1.0%
1
8.2%

Based on 623 analyzed reviews. Sentiment is improving: 28.6% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis