Energy & Utilities • United Kingdomtheimperial-group.com
Review data last updated .
Based on public reviews and response behavior.
162 reviews over 237 days (about 21 per month). Busiest month: 31% of reviews. Languages: en 97%, unknown 3%, it 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
72.6
Industry average 66.1
6.5 above average
Rating
4.77
Industry average 4.23
0.54 above average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering May 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes from the 162 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 51%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 114 mentions with a sentiment score of 90.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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