Pharmacy & Online Medicine • United Kingdomthefamilychemist.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 32 days (about 190 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 100%.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 23 Oct 2026
Score
73.4
Industry average 60.5
12.9 above average
Rating
4.62
Industry average 4.27
0.35 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering September 2026 — 110 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Pharmacy & Online Medicine (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.107). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 73.4 places the company in the top quarter of about 750 ranked Pharmacy & Online Medicine companies (75th percentile: 69). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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