Customereye

The Cornish Fishmonger

Food & Dining • United Kingdomthecornishfishmonger.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−34.8 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#39of 71
Top 55% · Mid Pack
#1 (best)#71 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering September 2024 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
30.3%
Product Quality
25.9%
Customer Support
11.7%
Loyalty
8.8%
Response Speed
7.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
76.0%
4
9.7%
3
6.8%
2
1.8%
1
5.7%

Based on 600 analyzed reviews. Sentiment is slipping: 72.2% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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