Based on public reviews and response behavior.
195 reviews over 333 days (about 18 per month). Busiest month: 13% of reviews. Languages: en 88%, fr 12%.
Home & Living average: score 67.9, rating 4.44 stars, reply rate 43.8%, over 6,830 ranked companies · benchmark 23 Oct 2026
Score
56.0
Industry average 67.9
11.9 below average
Rating
1.62
Industry average 4.44
2.82 below average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 71% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Share of theme mentions
Themes extracted from 195 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 6,830 ranked companies in Home & Living (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.463 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 56.0 sits in the bottom quarter of about 6,800 ranked Home & Living companies (25th percentile: 58, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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