Customereye

The Black Tux

Apparel & Fashion • United Statestheblacktux.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
−8.3 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#21of 330
Top 6% · Top Tier
#1 (best)#330 (worst)
#19Peer
#20Peer
#21This company
#22Peer
#23Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
17.9%
Loyalty
17.5%
Delivery Shipping
14.9%
Customer Support
13.4%
Onboarding
13.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100
49/100
signal score
  • Built from a negative-review share of 24.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.8%
4
6.7%
3
1.2%
2
1.5%
1
11.8%

Based on 600 analyzed reviews. Sentiment is slipping: 8.3% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

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