Flight & Hotel Booking • United Kingdomthebelfry.com
Review data last updated .
Based on public reviews and response behavior.
1,145 days of reviews, with a sparse monthly review flow. Busiest month: 6% of reviews. Languages: en 99%, unknown 1%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 4 Nov 2026
Score
63.3
Industry average 69.9
6.6 below average
Rating
2.80
Industry average 4.45
1.65 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 45% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.398 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 2.80 stars is 1.7 below the Flight & Hotel Booking average of 4.5. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
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