TalkTalk Business

Software & Web Services • United Kingdomtalktalkbusiness.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

51/100

−3.6 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#202of 363

Top 56% · Mid Pack

#1 (best)#363 (worst)

#200Peer

#201Peer

#202This company

#203Peer

#204Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral3%
Negative19%

Sentiment Balance

Covering November 2024 — 124 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

36.6%

Product Quality

15.5%

Response Speed

10.0%

Communication

8.4%

Loyalty

6.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.2%

4★

3.3%

3★

0.7%

2★

0.8%

1★

9.0%

Based on 600 analyzed reviews.

Unlock full insights