Software & Web Services • United Kingdomtalktalkbusiness.co.uk
Review data last updated .
Based on public reviews and response behavior.
133 reviews over 34 days (about 119 per month). Busiest month: 87% of reviews — one month dominates this sample. Languages: en 95%, unknown 3%, af 1%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
69.5
Industry average 61.8
7.7 above average
Rating
4.37
Industry average 4.15
0.22 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 21% negative
Covering September 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 133 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 96% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 90 mentions with a sentiment score of 78.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
