Customereye

Switch Together UK

Energy & Utilities • United Kingdomswitchtogether.co.uk

Review data last updated .

Based on public reviews and response behavior.

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193 reviews over 20 days (about 294 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 95%, unknown 5%, it 1%.

Overall Score

50/100
Short observation window (20 days)
4.72 ★ average rating · 193 reviews
50/100 from 193 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

49.9

Industry average 66.1

16.2 below average

Rating

4.72

Industry average 4.23

0.49 above average

Reply rate

—

Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#434of 504 ranked in Energy & Utilities
Top 86% · Bottom Tier
#1 (best)#504 (worst)
#432Peer
#433Peer
#434This company
#435Peer
#436Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering August 2026 — 193 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Pricing
Hidden
Customer Support
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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