SWAY Hair Extensions

Beauty & Wellness • United Kingdomswayhairextensions.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−24.3 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#162of 351

Top 46% · Upper Half

#1 (best)#351 (worst)

#160Peer

#161Peer

#162This company

#163Peer

#164Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.2%

Loyalty

17.5%

Customer Support

14.7%

Delivery Shipping

12.8%

Response Speed

8.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.2%

4★

3.2%

3★

1.8%

2★

1.8%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.8% of reviews in the last three months were positive, compared with 87.8% in the three months before that.

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