Surety Bonds Direct

Professional Services • United Statessuretybondsdirect.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+13.3 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#370of 517

Top 72% · Mid Pack

#1 (best)#517 (worst)

#368Peer

#369Peer

#370This company

#371Peer

#372Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral2%
Negative22%

Sentiment Balance

Covering August 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 33% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

24.7%

Onboarding

19.7%

Customer Support

16.3%

Product Quality

9.4%

Pricing

8.5%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.5%

4★

3.2%

3★

1.2%

2★

0.2%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is slipping: 90.9% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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