Based on public reviews and response behavior.
100 reviews over 670 days (about 4.5 per month). Busiest month: 74% of reviews — one month dominates this sample. Languages: en 100%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,431 ranked companies · benchmark 24 Oct 2026
Score
59.3
Industry average 66.1
6.8 below average
Rating
4.79
Industry average 4.34
0.45 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering July 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,431 ranked companies in Beauty & Wellness (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.393 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.119). Review the worst months in the trend data to identify specific operational or product issues.
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