Based on public reviews and response behavior.
372 reviews over 2,196 days (about 5.2 per month). Busiest month: 6% of reviews. Languages: en 92%, es 2%, fr 2%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
29.4
Industry average 65.4
36.0 below average
Rating
2.29
Industry average 4.28
1.99 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 62% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 83% negative and 17% neutral.
Share of theme mentions
Themes from the 372 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.136 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.208). Review the worst months in the trend data to identify specific operational or product issues.
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