Strata

Real Estate & Property • United Kingdomstrata.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−83.3 vs. last month3.69 ★ average rating · 650 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#31of 92

Top 34% · Upper Half

#1 (best)#92 (worst)

#29Peer

#30Peer

#31This company

#32Peer

#33Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral0%
Negative31%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 639 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.1%

Loyalty

15.0%

Product Quality

14.9%

Problem Resolution

13.4%

Response Speed

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 15.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 31.4% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

63.8%

4★

2.8%

3★

1.1%

2★

2.8%

1★

29.5%

Based on 650 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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