Customereye

Avant Homes

Real Estate & Property • United Kingdomwww.avanthomes.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+4.1 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#9of 92
Top 10% · Top Tier
#1 (best)#92 (worst)
#7Peer
#8Peer
#9This company
#10Peer
#11Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.9%
Product Quality
16.5%
Loyalty
13.4%
Onboarding
11.4%
Problem Resolution
8.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.3%
4
5.5%
3
0.3%
2
1.2%
1
8.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.6% of reviews in the last three months were positive, compared with 90.4% in the three months before that.

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