Based on public reviews and response behavior.
103 reviews over 12 days (about 261 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 100%.
Hobbies & Arts average: score 65.3, rating 4.42 stars, reply rate 31.5%, over 2,616 ranked companies · benchmark 22 Oct 2026
Score
57.6
Industry average 65.3
7.7 below average
Rating
4.85
Industry average 4.42
0.43 above average
Reply rate
—
Industry average 31.5%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 10% negative
Covering August 2026 — 40 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 103 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Partner with or license a lightweight grammar and spell-check API (e.g., LanguageTool or Grammarly SDK) to embed directly in the story editor. Add basic formatting options such as bold, italic, paragraph spacing, and word count.
Assign a community manager or customer success team member to respond to all new Trustpilot reviews within 48 hours, with personalised, empathetic replies that acknowledge the emotional nature of the product. Create response templates for common themes — gifting, memory, book quality — but customise each one.
Included in the full report
Unlock the full report — $4.99