Customereye

Steven Eagell Toyota

Automotive & Mobilitysteveneagell.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 344 days (about 18 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

55/100
−4.3 vs. last month2.51 ★ average rating · 200 reviews
55/100 from 200 reviews over 12 months, moderate confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

55.1

Industry average 63.5

8.4 below average

Rating

2.51

Industry average 4.23

1.72 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1766of 2447 ranked in Automotive & Mobility
Top 72% · Mid Packup 835 from last month
#1 (best)#2447 (worst)
#1764Peer
#1765Peer
#1766This company
#1767Peer
#1768Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 47% negative

52%
positive
  • Positive52%
  • Neutral1%
  • Negative47%

Sentiment Balance

Covering October 2026 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 60% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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