Customereye

StepsWeb

Schools & Academic Educationstepsweb.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 755 days (about 4 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

65/100
4.67 ★ average rating · 100 reviews
65/100 from 100 reviews over 18 months, moderate confidence.

Schools & Academic Education average: score 69.2, rating 4.51 stars, reply rate 38.0%, over 1,546 ranked companies · benchmark 22 Oct 2026

Score

64.6

Industry average 69.2

4.6 below average

Rating

4.67

Industry average 4.51

0.16 above average

Reply rate

—

Industry average 38.0%

not measured

Competitive Performance Rank

Among ranked Schools & Academic Education companies

#941of 1546 ranked in Schools & Academic Education
Top 61% · Mid Packdown 4 from last month
#1 (best)#1546 (worst)
#939Peer
#940Peer
#941This company
#942Peer
#943Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 8% negative

90%
positive
  • Positive90%
  • Neutral2%
  • Negative8%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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