Customereye

StepChange Debt Charity

Finance & Insurancestepchange.org

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 34 days (about 90 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%.

Overall Score

52/100
Short observation window (34 days)
+8.0 vs. last month4.38 ★ average rating · 100 reviews
52/100 from 100 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 52% of the reviews.

Finance & Insurance average: score 58.5, rating 4.09 stars, reply rate 40.6%, over 1,022 ranked companies · benchmark 16 Sept 2026

Score51.6vs 58.56.9Rating4.38vs 4.090.29Reply ratevs 40.6%

Competitive Performance Rank

Among ranked Finance & Insurance companies

#720of 1022 ranked in Finance & Insurance
Top 70% · Mid Pack
#1 (best)#1022 (worst)
#718Peer
#719Peer
#720This company
#721Peer
#722Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering August 2026 — 52 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 19% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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