Based on public reviews and response behavior.
100 reviews over 1,043 days (about 2.9 per month). Busiest month: 18% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Finance & Insurance average: score 62.0, rating 4.09 stars, reply rate 43.3%, over 3,562 ranked companies · benchmark 21 Oct 2026
Score
82.0
Industry average 62.0
20.0 above average
Rating
4.16
Industry average 4.09
0.07 above average
Reply rate
—
Industry average 43.3%
not measured
Not ranked
no reviews in the last 12 months
76% of reviews positive, 23% negative
Covering February 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,562 ranked companies in Finance & Insurance (benchmark 21 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.430 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 91% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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