Starry

Software & Web Services • United Statesstarry.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−66.7 vs. last month4.32 ★ average rating · 691 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#44of 363

Top 12% · Top Tier

#1 (best)#363 (worst)

#42Peer

#43Peer

#44This company

#45Peer

#46Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering May 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 635 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.3%

Product Quality

19.1%

Response Speed

15.6%

Loyalty

8.9%

Problem Resolution

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.7%

4★

1.7%

3★

2.2%

2★

3.3%

1★

13.0%

Based on 691 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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