SpaMedica

Healthcare & Medical • United Kingdomspamedica.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+20.5 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#291of 615

Top 47% · Upper Half

#1 (best)#615 (worst)

#289Peer

#290Peer

#291This company

#292Peer

#293Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 13% negative

87%

positive

Positive87%
Neutral1%
Negative13%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.2%

Loyalty

14.3%

Product Quality

13.9%

Response Speed

11.6%

Pricing

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 14.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

84.3%

4★

2.3%

3★

1.3%

2★

2.5%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 82.1% of reviews in the last three months were positive, compared with 88.6% in the three months before that.

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