Customereye

SoundCampaign

Media & Content • United Statessoundcamps.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
+34.1 vs. last month4.19 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#110of 172
Top 64% · Mid Pack
#1 (best)#172 (worst)
#108Peer
#109Peer
#110This company
#111Peer
#112Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
20.1%
Pricing
18.6%
Customer Support
18.4%
Product Quality
14.1%
Onboarding
7.5%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
72.0%
4★
8.5%
3★
2.0%
2★
1.5%
1★
16.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.4% of reviews in the last three months were positive, compared with 77.5% in the three months before that.

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