Customereye

Soothe® In Home & Office massage

Beauty & Wellness • United Statessoothe.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
3.65 ★ average rating · 470 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#124of 351
Top 35% · Upper Half
#1 (best)#351 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative29%

Sentiment Balance

Covering September 2023 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 405 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.9%
Customer Support
18.7%
Loyalty
16.1%
Pricing
10.4%
Response Speed
7.5%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 34.7% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
58.7%
4
6.2%
3
3.4%
2
5.1%
1
26.6%

Based on 470 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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