SONDORS Premium Electric Bikes

Automotive & Mobility • United Statessondors.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−5.6 vs. last month3.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#226of 265

Top 85% · Bottom Tier

#1 (best)#265 (worst)

#224Peer

#225Peer

#226This company

#227Peer

#228Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 43% negative

53%

positive

Positive53%
Neutral3%
Negative43%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.7%

Delivery Shipping

14.2%

Product Quality

12.8%

Problem Resolution

10.6%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 45.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

45.2%

4★

6.5%

3★

7.3%

2★

5.8%

1★

35.2%

Based on 600 analyzed reviews. Sentiment is slipping: 35.0% of reviews in the last three months were positive, compared with 43.8% in the three months before that.

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