Customereye

Software Advice

General Retail & Marketplaces • United Statessoftwareadvice.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.53 ★ average rating · 535 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#155of 359
Top 43% · Upper Half
#1 (best)#359 (worst)
#153Peer
#154Peer
#155This company
#156Peer
#157Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 486 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.8%
Loyalty
15.9%
Product Quality
13.8%
Communication
10.6%
Response Speed
10.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 16.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.6%
4
9.2%
3
0.9%
2
1.9%
1
7.5%

Based on 535 analyzed reviews. Sentiment is slipping: 77.8% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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