Based on public reviews and response behavior.
600 reviews over 296 days (about 62 per month). Busiest month: 78% of reviews — one month dominates this sample.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
53.4
Industry average 66.1
12.7 below average
Rating
4.26
Industry average 4.34
0.08 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering August 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.135). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 53.4 sits in the bottom quarter of about 2,600 ranked Beauty & Wellness companies (25th percentile: 56, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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