Customereye

Smash It Sports

Sports & Fitness • United Statessmashitsports.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

48/100
4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#141of 174
Top 81% · Bottom Tier
#1 (best)#174 (worst)
#139Peer
#140Peer
#141This company
#142Peer
#143Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Product Quality
18.0%
Response Speed
15.1%
Pricing
11.6%
Customer Support
8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 43.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
79.8%
4
5.0%
3
2.0%
2
3.7%
1
9.5%

Based on 600 analyzed reviews. Sentiment is improving: 57.1% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis