Customereye

SmartMatch Insurance Agency, LLC

Finance & Insurance • United Statessmartmatchinsurancesolutions.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
−2.1 vs. last month4.87 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#41of 373
Top 11% · Top Tier
#1 (best)#373 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 19% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering July 2026 — 169 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
43.2%
Product Quality
15.9%
Onboarding
11.9%
Loyalty
8.6%
Pricing
5.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 19.4% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.8%
4
4.5%
3
0.8%
2
0.3%
1
1.6%

Based on 1,000 analyzed reviews.

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