LowestRates

Finance & Insurance • Canadalowestrates.ca

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−25.9 vs. last month3.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#172of 373

Top 46% · Upper Half

#1 (best)#373 (worst)

#170Peer

#171Peer

#172This company

#173Peer

#174Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral2%
Negative40%

Sentiment Balance

Covering October 2024 — 59 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.1%

Response Speed

16.1%

Product Quality

13.4%

Communication

9.6%

Pricing

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

58.2%

4★

10.2%

3★

5.8%

2★

4.5%

1★

21.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.1% of reviews in the last three months were positive, compared with 76.9% in the three months before that.

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