Smarter Phone

Computers & Hardware • United Statessmarter-phone.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

2.60 ★ average rating · 593 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#120of 127

Top 94% · Bottom Tier

#1 (best)#127 (worst)

#118Peer

#119Peer

#120This company

#121Peer

#122Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%

positive

Positive46%
Neutral2%
Negative52%

Sentiment Balance

Covering June 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

22.1%

Delivery Shipping

16.7%

Loyalty

12.4%

Customer Support

11.6%

Product Quality

9.9%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 54.7% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

27.8%

4★

9.3%

3★

6.4%

2★

7.9%

1★

48.6%

Based on 593 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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