Customereye

Pluto Case

Computers & Hardware • United Statesplutocase.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

34/100
+18.7 vs. last month2.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#121of 127
Top 95% · Bottom Tier
#1 (best)#127 (worst)
#119Peer
#120Peer
#121This company
#122Peer
#123Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 56% negative

41%
positive
  • Positive41%
  • Neutral3%
  • Negative56%

Sentiment Balance

Covering July 2021 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication
19.4%
Delivery Shipping
16.5%
Loyalty
16.4%
Product Quality
13.7%
Pricing
10.1%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 19.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100
95/100
signal score
  • Built from a negative-review share of 65.7% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5
26.2%
4
12.0%
3
12.0%
2
13.3%
1
36.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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