Based on public reviews and response behavior.
100 reviews over 514 days (about 5.9 per month). Busiest month: 10% of reviews. Languages: en 100%.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026
Score
67.8
Industry average 60.7
7.1 above average
Rating
4.08
Industry average 4.06
0.02 above average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 23% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,306 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 87% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 59 mentions with a sentiment score of 81.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
