Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
80% of reviews positive, 19% negative
Covering February 2020 — 22 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.
Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Communication, making up 5.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 70.8% in the three months before that.
