Based on public reviews and response behavior.
70 reviews over 2,188 days (about 1 per month). Busiest month: 21% of reviews. Languages: en 100%.
Waste Management average: score 67.1, rating 4.48 stars, reply rate 47.4%, over 99 ranked companies · benchmark 17 Oct 2026
Score
42.1
Industry average 67.1
25.0 below average
Rating
3.14
Industry average 4.48
1.34 below average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 49% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 70 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 99 ranked companies in Waste Management (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.448 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.133). Review the worst months in the trend data to identify specific operational or product issues.
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